Refund and Returns Policy

At RxMedicure, we aim to ensure your complete satisfaction with every purchase. Please familiarize yourself with our Returns and Refunds policy to understand how we handle these processes:

1. Return Eligibility:

We only accept returns for damaged or incorrect items. To be eligible for a return, please contact our customer support team within 5 days of receiving your order.
Returns are not accepted for On Sale products and Free Gift products.

2. Return Process:

To initiate a return, please contact our customer support team via email or by submitting a ticket on our website. Provide details about the issue, and our team will guide you through the return process.

3. Refund Eligibility:

Please allow 30 business days from the day the order was shipped. If after 30 days, you have not received the order, or if you received any notification that your order was on hold or returned to sender, please send us a ticket (contact us) and we act on your request promptly.
Refunds are processed for eligible returns. Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.

4. Refund Timeframe:

Approved refunds are processed promptly, and the funds will be credited to your original method of payment. Please allow 7 days for the refund to reflect in your account.

5. Non-Returnable Items:

Certain items, including prescription medications, are non-returnable for safety and regulatory reasons. Please review your order carefully before confirming.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. Provide clear photos of the damaged item, and we will arrange for a replacement or refund.

7. Cancellation Policy:

Once an order has been placed, it is no longer eligible for cancellation.

8. Return Shipping:

In most cases, customer has to cover the cost of return shipping for eligible items.

9. Communication During Returns:

Stay informed throughout the returns process. Our customer support team will keep you updated on the status of your return and refund.

10. Contact Us:

If you have any questions or concerns about our Returns and Refunds policy, please contact our customer support team via email or by submitting a ticket on our website.

We value your satisfaction and are committed to resolving any issues promptly. Thank you for choosing RxMedicure for your healthcare needs.

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Please note that not all medications, including any referenced on this page, are dispensed from our affiliated Indian pharmacy. The medications in your order may be filled and shipped from an approved International fulfilment center located in a country other than India. In addition to dispensing medications from our Indian pharmacy, medication orders are also filled and shipped from international fulfilment centers that are approved by the regulatory bodies from their respective countries. Medication orders are filled and shipped from approved fulfilment centers around the world including, but not limited to, India, United Kingdom and the United States. The items in your order may be filled and shipped from any one of the above jurisdictions. The products are sourced from various countries as well as those listed above. All of our affiliated fulfilment centers have been approved by the regulatory bodies from their respective countries.